Terms of Service — DineEase

1. Acceptance of terms

By creating a DineEase account or using any part and/or aspect of the platform, you agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, you must not access or use the platform or use the service.

2. Service description

DineEase is a cloud-based reservation and floor-plan management platform for independent restaurants. We provide web and mobile tools for managing bookings, staff, and guest records. Features, usage limits, available capacity and billing are determined by the applicable subscription plan selected by you from time to time. We do not guarantee uninterrupted availability of the platform and may suspend access temporarily for maintenance, upgrades, or technical reasons.

The platform may rely on third-party services, including payment processors and hosting providers. We are not responsible for the acts, omissions, availability, or performance of such third-party services.

3. Account responsibilities and Intellectual Property

You are responsible for keeping your login credentials secure.
You must provide accurate and current information when registering.
Each restaurant location requires its own account, unless expressly agreed otherwise in writing.
You are responsible for all activity whether or not authorised by you, unless proven otherwise due to our gross negligence.

All intellectual property rights in the platform, including software, design, user interface, databases, and all related materials, are owned by DineEase and/or its licensors.

Nothing in these Terms transfers any ownership rights to you. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the platform solely for your internal business purposes during the subscription term.

4. Subscription & billing

Trial — new accounts include a 14-day free trial. No charge until day 15. A valid payment method is required to start the trial. We reserve the right to modify or withdraw trial eligibility at any time without any notice.
Recurring billing — subscriptions renew automatically on a monthly or yearly basis via Stripe. You authorise us to charge the payment method on file.
Plan changes — upgrades and downgrades take effect immediately and are prorated on a time-and-usage basis where applicable, as determined by us in good faith.
Refunds — refunds are issued at our sole discretion. Except where required by applicable law, no refunds (including partial-period refunds) are provided for unused subscription periods.
Failed payments — we will notify you by email. After 7 days past-due, your account becomes read-only. After 14 days, it is suspended. You can reactivate by updating your payment method.

Current pricing is available at dineeaseapp.com/#pricing. Prices are exclusive of VAT where applicable.

5. Acceptable use

You agree not to:

Use the platform for any unlawful purpose.
Reverse-engineer, decompile, or attempt to extract the source code of the platform.
Scrape, crawl, or programmatically harvest data without prior written consent.
Introduce malware, viruses, or other harmful code.
Attempt to gain unauthorised access to other accounts or our infrastructure.

You agree to indemnify, defend, and hold harmless DineEase, its directors, employees, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the platform; (b) your breach of these Terms; (c) your violation of applicable law; or (d) any data or content you submit or process through the platform.

6. Termination

By you — you may cancel your subscription at any time from the Billing page. Access continues until the end of the current billing period.
By us — we may suspend or terminate accounts for non-payment, violation of these terms, or fraudulent activity. We will provide reasonable notice except where immediate suspension is required for security reasons.

Force Majeure — We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to internet outages, cyberattacks, power failures, acts of government, war, labour disputes, or failures of third-party service providers.

7. Limitation of liability

To the maximum extent permitted by law, DineEase's total liability to you for any claim arising from your use of the platform is limited to the fees you paid in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits or data.

The platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be uninterrupted, secure, or error-free.

8. Governing law

These terms are governed by the laws of Cyprus. Any disputes will be subject to the exclusive jurisdiction of the courts of Cyprus, except where mandatory consumer protection laws in your country of residence provide otherwise.

9. Changes to these terms

We may update these terms from time to time without any notice. We will notify you by email at least 14 days before material changes take effect. Continued use of the platform after the effective date constitutes acceptance of the revised terms.

10. Contact

Questions about these terms? Email us at dineeasemanager@gmail.com.