Legal

Privacy Policy

Last updated: February 17, 2026

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party.
  • Application refers to DineEase, the software program provided by the Company.
  • Company (also "We", "Us", or "Our") refers to DineEase.
  • Country refers to: Cyprus.
  • Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
  • Restaurant means any third-party hospitality provider that receives reservation requests through the Service and independently or jointly processes reservation-related data.
  • Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual.
  • Service refers to the Application.
  • Service Provider means any person or entity who processes data on behalf of the Company.
  • Usage Data refers to data collected automatically from the Service infrastructure.
  • You means the individual or legal entity accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

We may ask You to provide information including:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Reservation details including date, time, party size, seating preferences, and special requests (including dietary requirements where voluntarily provided)

Usage Data

Usage Data is collected automatically when using the Service and may include IP address, browser type, pages visited, time spent, and diagnostic data.

On mobile devices, it may include device type, unique device ID, operating system, and mobile browser type.

Information Collected while Using the Application

With Your permission, We may collect location information to provide and improve features. You can enable or disable this at any time through device settings. Location data is processed only where You have provided explicit consent via device settings and/or in-app permissions.

We may also collect and process reservation-related information necessary to facilitate bookings with Restaurants. Such information may be shared with Restaurants strictly for the purpose of confirming, managing, or fulfilling reservations made through the Service.

Use of Your Personal Data

The Company may use Personal Data to:

  • Provide and maintain our Service
  • Manage Your Account
  • Perform a contract
  • Contact You (email, calls, SMS, push notifications)
  • Provide news, special offers, and related information
  • Manage Your requests
  • Handle business transfers
  • Analyze usage and improve the Service
  • Process and transmit reservation requests to Restaurants
  • Enable communication between You and Restaurants regarding reservations

We may share Your Personal Data:

  • With Service Providers
  • For business transfers
  • With Affiliates
  • With business partners
  • With other users in public areas
  • With Your consent
  • With Restaurants, who act as independent controllers of reservation data once received, unless otherwise agreed in writing
  • With payment processors (where applicable)
  • With analytics providers (where applicable, subject to consent where required)

Retention of Your Personal Data

We retain Personal Data only as long as needed for the purposes in this Policy and legal obligations.

Retention periods are determined based on:

  • necessity for service provision
  • legal obligations
  • dispute resolution requirements
  • Account Information
    • User Accounts: duration of the account plus up to 24 months after closure
  • Customer Support Data
    • Support tickets: up to 24 months after closure
    • Chat transcripts: up to 24 months
  • Usage Data
    • App usage statistics: up to 24 months
    • Server logs: up to 24 months

We may retain data longer for legal obligations, legal claims, your explicit request, or technical limitations (e.g., backups).

When retention periods expire, data is deleted, anonymized, or retained in encrypted backups for limited periods.

Transfer of Your Personal Data

Your information may be processed in jurisdictions with different data protection laws. We use safeguards required by law to protect your data during international transfers.

Delete Your Personal Data

You may request deletion or update your information through account settings or by contacting us. We may retain data when required by law.

Disclosure of Your Personal Data

Business Transactions

Personal Data may be transferred during mergers, acquisitions, or asset sales. We will provide notice before changes take effect.

Law Enforcement

We may disclose Personal Data if required by law or valid public authority requests.

Other Legal Requirements

  • Comply with legal obligations
  • Protect rights or property
  • Prevent wrongdoing
  • Protect user or public safety
  • Protect against legal liability

Security of Your Personal Data

We use commercially reasonable safeguards, but no method of transmission is 100% secure. We continuously review and update our security measures.

Children's Privacy

Our Service does not address anyone under 16. If we learn we collected Personal Data from a child, we will delete it.

Links to Other Websites

We are not responsible for third-party websites and encourage you to review their privacy policies.

Legal Basis for Processing (GDPR)

We process Your Personal Data under the following legal bases:

  • Performance of a contract — to process and manage restaurant reservations
  • Consent — for marketing communications and location-based features
  • Legitimate interests — for fraud prevention, analytics, and service improvement (where not overridden by Your rights)
  • Legal obligation — where required under applicable law

Changes to this Privacy Policy

We may update this Policy. We will post updates here and update the "Last updated" date.

Contact Us

If you have questions, contact us: